Helpful answers before and after your purchase
Is Kim Chung part of Daniel & Co.?
Yes. Kim Chung Jewelry is part of Daniel & Co. Visit us at 9896 Bellaire Blvd Ste G, Houston, TX 77036.
Are all diamonds natural?
Do not assume so. The chosen product must identify whether its diamonds are natural or laboratory-grown. Ask separately about origin and treatments.
Does every piece include a laboratory report?
Only the documents expressly listed for the selected item are included. A grading report is different from an appraisal and from a warranty.
Can I customize or resize a piece?
Contact the store to confirm feasibility, price and timing. Ask how the work affects voluntary return eligibility before approving it.
What payment methods and shipping areas are available?
Use the methods and destinations confirmed for your order.
Can I return a purchase?
Check the return conditions provided for your purchase and contact us with your order number. Please obtain return instructions before shipping an item.
What warranty applies?
Please ask which written warranty applies to your item and review its duration, scope and service procedure before purchasing. Keep the documents supplied with your order.
What if I have a delivery or product problem?
Keep the packaging and documents, stop wearing an item that appears unsafe, and contact the store promptly with your order number and a description.
Do you offer buyback or guaranteed appreciation?
Please contact us about any buyback or exchange arrangement for a specific item and request the terms in writing. Future resale value is not guaranteed.
Contact us about your specific purchase.